Credit Control Manager

The Role

Do you have the interpersonal and problem-solving skills needed to help your team manage a growing credit control workload in a rapidly expanding business? If so, you could be the person we are looking for to help keep our business transactions running smoothly and effectively.

This newly created role leading our existing team of three credit controllers is a great opportunity to build a bright future for both our business and your career and is a chance to be a key player as our business grows, taking on new key customers.

You will need experience in credit control in a supervisory role, but what is equally important to us is to find someone who is approachable, able to collaborate with colleagues at all levels of the business and passionate about being part of our culture.

The Day-to-Day

In this role you will need to enjoy daily pro-active problem solving whilst guiding a small team of three credit controllers with a range of responsibilities. These include:

  • Manage, apply, and develop the company credit control processes, to maximise customer collections within agreed terms and minimise exposure to credit risk and bad debts, including the use of:
    • Statements of account
    • Reminder letters
    • Telephone calls
  • Manage and process new account requests, monitor and review customer credit terms periodically, with reference to payment history, trading levels and credit-ratings
  • Ensure all AR correspondence into the team is dealt with in a timely and professional manner
  • identify, address, and escalate to senior management/directors ageing, disputed or problematic customer accounts, recommending suspending or withdrawing credit account facilities, legal action etc. (as appropriate) to minimise credit risk and the impacts of bad debts.
  • Liaise with AP to manage and maintain contra arrangements, where favourable
  • Manage the team in maintaining and periodically review customer ‘organisation’ master data records within our CRM, Cargowise
  • Support management accounts monthly/annual reporting and analysis of AR information, as appropriate (i.e., review old outstanding debts, bad debt provisions and write-offs, account Closures etc.)
  • Undertake all duties with reference to Authorised Economic Operator (AEO) procedures and work instructions.

The Person

Essential skills needed for this role include:

  • 5 years credit control experience.
  • Previous experience in credit control management or a supervisory role.
  • A proactive problem solver and decision maker
  • Excellent team coaching and development skills
  • Ability to build good relationships with all stakeholders, internal and external
  • Great communication skills

The Need-to-Knows

Role: Credit Control Manager

Location: Hessle, Hull

Working hours: Full time (37.5 hrs)

Reporting to: Financial Controller

Direct reports: 3

The Package

  • Competitive salary
  • Commission scheme
  • Flexible and family friendly working policies
  • 8% Pension contributions
  • Life assurance 4x salary
  • 25 days holiday
  • Health cashback plan
  • Discounted gym memberships
  • Employee assistance programme
  • Discount at over 250 retailers
  • Membership of the Matthew Good Foundation
  • Modern offices and Facilities
  • Employee referral scheme with cash reward of £350
  • Priority lane for internal recruitment – be the first to hear and apply about new roles

About the Company

Good Logistics is an award-winning freight forwarder and logistics provider, providing shipping solutions to small medium and large growing companies. Established for many generations and steeped in maritime history, the key to our success is not just our industry knowledge but our highly skilled and experienced people, who are dedicated to providing a first-class service to our customers.

With offices strategically positioned at major ports throughout the UK, as well as internationally in the USA and Turkey, the business boasts a diverse team of over 250 employees and a forecast turnover of £128 million in 2021.

Career progression and development of our people is key to our continuous growth and success. At Good Logistics, we ensure our employees have access to development opportunities through our structured learning and development agenda, and ensure skill sets and career aspirations continually evolve, along with a focused people strategy that supports employee engagement.

Our recruitment process

All candidates that are short listed for an opportunity at Good Logistics will be invited to complete an employee profiling process in the first instance prior to being invited for an interview in person with local office management.

Ready to Apply?

If you would like to apply for this exciting opportunity, please fill the form in below to apply online. You are also welcome to contact us at any time to discuss further details of the role or the business, please feel free to contact a member of the HR team on or explore more at

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